It seems we could be entering a further period of market uncertainty. Global Stock markets have fallen their heady peaks recently and Europe is back in the news with concerns over the entire region, from new concerns over Greece and German growth slowing dramatically. On the other sides of the world both China and the […]
UK economy – Chief Turnaround Officer only has 4 years to get it right
I believe the UKs Turnaround Strategy is under further threat. This time as a result of our living and working in one of the leading democracies in the world! Now we have a fixed 5 year term for our sitting governments, and with serious election mode kicking in some 9 months before the vote (as […]
How to launch a successful Turnaround Strategy in the next 24 hours
In today’s world we seem to have instant access to everything. I thought it would be useful if I applied this same principal to Business Turnaround, and developed a checklist that could be used to put in place an effective strategy over the next 24 hours. It may of course be that the business is […]
The 2 hour Turnaround Strategy
Some time ago, a young aspiring business man, that was me, saw an opportunity to buy a business for not much money as part of the break-up of a larger group. The main cost of the acquisition was securing the bank’s facility, and once this had been done I moved my young family 100 miles across […]
UK turnaround strategy steaming ahead – 5 causes for concern
Great news that the IMF has upgraded UK growth for 2014 to 3.2% and that the UK economy is back at the same size as it was before the crash. Well done everyone; the Chancellor for sticking to the austerity part of his turnaround strategy, introducing Funding for Lending and Help to Buy; and most […]
4 turnaround strategies (that were not turnarounds)
What images come to mind when we think of a Company Turnaround? Is it the business that is in a major state of distress? Laying off staff? Not paid its creditors? Winding up petitions? Directors arguing? Empty offices? Massive stockpiles of unsold goods? Etc., etc. Whilst this of course can be the case in the […]
4 Massive barriers to great client service and how to overcome them
Why do Barriers make a difference? We have recently come back from a short holiday in Italy. When we arrived at the hotel there was an issue with our room. The view was of a building site rather than the sea! I went to reception and there were 3 people standing behind a very large […]
How trusted organisations achieve better client retention
The Four Pillars of Trust – and why you need them all It is a fair premise that Trust is at the core of all we do in business. Being trusted by our clients is vital for good client retention and forging long term mutually beneficial relationships. When the trust bond is broken, this invariably […]
Co-ordinate your resources for better client retention
Why is it good to co-ordinate every part of your business when planning and implementing a client retention strategy? Do any of the following phrases ring a bell…. The left hand doesn’t know what the right hand is doing! The message didn’t get through…. The Sales team didn’t tell me…. I’m sorry we’ve delivered a […]
5 things you need to know for a Lucky Business Strategy
How to be luckier – with a plan Business and life has a strange way of giving out luck! Both good things and bad things have a way of sneaking up on you when you are least expecting them. I believe there is a way to make sure more of the good things happen in […]