What are the ‘Big Issues’ to look at when you are working to Transform, or Turnaround a business? The actions that really make a difference. In this article I have put together what in my experience are the 4 fundamental issues in making any form of business transformation, intervention, or turnaround strategy work effectively. They […]
Polish the gold bar for the best client service
Your business name in gold I have often used the analogy of a shiny gold bar, when describing the effects of good and bad client service. I ask the owners or managers of the business to visualise their company name or unique logo in six foot high letters made entirely from pure gold – very […]
How to grow profits in difficult markets
It seems we could be entering a further period of market uncertainty. Global Stock markets have fallen their heady peaks recently and Europe is back in the news with concerns over the entire region, from new concerns over Greece and German growth slowing dramatically. On the other sides of the world both China and the […]
4 Massive barriers to great client service and how to overcome them
Why do Barriers make a difference? We have recently come back from a short holiday in Italy. When we arrived at the hotel there was an issue with our room. The view was of a building site rather than the sea! I went to reception and there were 3 people standing behind a very large […]
How trusted organisations achieve better client retention
The Four Pillars of Trust – and why you need them all It is a fair premise that Trust is at the core of all we do in business. Being trusted by our clients is vital for good client retention and forging long term mutually beneficial relationships. When the trust bond is broken, this invariably […]
Co-ordinate your resources for better client retention
Why is it good to co-ordinate every part of your business when planning and implementing a client retention strategy? Do any of the following phrases ring a bell…. The left hand doesn’t know what the right hand is doing! The message didn’t get through…. The Sales team didn’t tell me…. I’m sorry we’ve delivered a […]
5 things you need to know for a Lucky Business Strategy
How to be luckier – with a plan Business and life has a strange way of giving out luck! Both good things and bad things have a way of sneaking up on you when you are least expecting them. I believe there is a way to make sure more of the good things happen in […]
Right leaders at the right time for a sustainable business strategy
Why great leaders are not always good for business History has shown that when you have Great leaders in the wrong place at the wrong time, they can often fail. Our last blog outlined the contingent nature of Business Management advice and how it is vital for consultants to be able to apply the right […]
How to get the right Business Management support
The availability of Management advice We have all seen there is an enormous amount of management theory out there. By definition there are therefore an even larger number of business management consultants, each using one or more of these theories to advise their clients on everything from business strategy to company turnaround. I know because […]
Business strategy 101- The Hidden Power in every Business
Somewhere Behind a Locked Door… The Hidden Power in Every Business At Ironleaf we believe there is one simple yet important power that lies behind every business. It may be long-forgotten, buried deep in unpaid invoices or locked behind a door that everyone is too busy – or even too scared – to open. This […]