Your business name in gold I have often used the analogy of a shiny gold bar, when describing the effects of good and bad client service. I ask the owners or managers of the business to visualise their company name or unique logo in six foot high letters made entirely from pure gold – very […]
How trusted organisations achieve better client retention
The Four Pillars of Trust – and why you need them all It is a fair premise that Trust is at the core of all we do in business. Being trusted by our clients is vital for good client retention and forging long term mutually beneficial relationships. When the trust bond is broken, this invariably […]
Co-ordinate your resources for better client retention
Why is it good to co-ordinate every part of your business when planning and implementing a client retention strategy? Do any of the following phrases ring a bell…. The left hand doesn’t know what the right hand is doing! The message didn’t get through…. The Sales team didn’t tell me…. I’m sorry we’ve delivered a […]
Right leaders at the right time for a sustainable business strategy
Why great leaders are not always good for business History has shown that when you have Great leaders in the wrong place at the wrong time, they can often fail. Our last blog outlined the contingent nature of Business Management advice and how it is vital for consultants to be able to apply the right […]
Business strategy 101- The Hidden Power in every Business
Somewhere Behind a Locked Door… The Hidden Power in Every Business At Ironleaf we believe there is one simple yet important power that lies behind every business. It may be long-forgotten, buried deep in unpaid invoices or locked behind a door that everyone is too busy – or even too scared – to open. This […]
Risk management – Responsible Financial Management Webinar
Press release from the Open University The Responsible Financial Management webinar from The Open University Business School (OUBS) took place Wednesday 12 March. The webinar introduced video highlights from the Business Perspectives Thought Leaders Roundtable discussion that took place in London on Thursday 20 February 2014. You can listen to what speakers had to say […]
How to Maximise Goodwill when losing a client – Risk Management
Some business relationships that start with a bang end not only with a whimper, but can also sometimes prove to be both harmful and expensive. Here we look at Risk Management strategies on how to preserve goodwill when the relationship has come to an end. Reasons The reasons for customer/supplier relationships coming to an end […]
How to improve Client Retention with Value Added services
There are two ways you can Add Value to improve your Client Retention First off there are the traditional direct methods: 1 Direct Value Add There are a whole range of areas where a supplier of products or services can add value to client relationships. There is of course the issue of striking the right […]
6 steps for Solving Business Problems – Creatively
Creative Problem Solving When I first learnt about Creative Problem Solving (CPS) techniques, I thought it was all a bit crazy and could never work in the real world. I WAS VERY WRONG. THEY WORK – I would urge everybody to give it a try Over the last 10 years, when dealing with business problems, […]
What are Directors’ duties and the personal risks relating to insolvency?
In the current climate, where asset values have diminished and directors’ decisions are increasingly under the microscope, it is in a director’s personal interests to be fully aware of what planning should be implemented within their company generally (regardless of how well it may be doing), and the necessary steps to take in advance of or […]